At Dilara Fashion, we value customer satisfaction and strive to make our return process simple and secure.
1. Return and Refund Policy Duration
Our refund and returns policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the item must be:
Unused and in the same condition that you received it.
It is in its original packaging, including all tags and labels.
Certain items are non-returnable, including:
Final sale items or products marked as non-refundable.
Intimate products like lingerie and swimwear for hygiene reasons.
Once approved, you must ship the product to the return address we provide. You will be responsible for non-refundable shipping costs. If you receive a refund, the return shipping costs will be deducted from your refund. Refunds will be processed within 5-7 business days after receiving and inspecting the returned item. Depending on where you live, the time it may take for your exchanged product to reach you may vary..
4. Refund Process
After receiving and inspecting your return, we will notify you of your refund approval or rejection.
Approved refunds will be processed within 5-7 business days, and the credit will be automatically applied to your original payment method.
Refunds are processed securely and compliant with Payment Card Industry (PCI) standards.
Only partial refunds may be issued if an item is damaged or used.
5. Exchanges
We offer exchanges for different sizes, colors, or defective products. To process an exchange, follow the same procedure as a return, specifying that you want an exchange. Shipping times for exchanges may vary depending on your location.
6. Damaged or Defective Items
If you receive a defective or damaged item, contact us within 48 hours of receipt. We will offer a replacement or full refund, including shipping costs.
7. Bank and Financial Institution Compliance
We partner with trusted banks and payment processors, ensuring secure transactions. Our refund policy follows strict compliance measures, such as SSL encryption and GDPR standards, giving financial institutions confidence in the security of customer data and refunds.
8. Shipping
At Dilara Fashion, we offer secure and timely delivery for all orders. Below are the details of our shipping policy:
Processing Time:
For cash-on-delivery (COD) orders, processing begins once the order is placed, with confirmation and preparation within 1-2 business days.
For online payments, orders are processed immediately after payment confirmation and typically shipped within 1-2 business days.
Shipping Duration: Delivery takes 5-7 business days from the processing date.
Shipping Costs: Calculated at checkout based on your location.
Delivery Confirmation: You’ll receive a tracking email once the shipment is dispatched.
Payment Security: All online payments are secured using industry-standard SSL encryption to protect your personal and financial data.
If you have any questions, feel free to contact us:
